• On-Scene Crisis Stabilization

Assist first responders during critical incidents by working to stabilize individuals using the SAFER-R crisis intervention method, guiding them toward baseline mental health after a crisis

• CISM Tools Coaching

Train and support department members with Critical Incident Stress Management (CISM) education, prevention, and mitigation strategies to help manage stress from critical events.

• Confidential Private Council

Offer private, confidential conversations on topics like marriage and family, work/life balance, job performance, and handling difficult calls—available upon request from command staff or individuals, with clergy-penitent confidentiality.

• Relationship Building

Foster purposeful and trusting relationships by visiting stations, participating in ride-alongs, and responding to critical calls alongside crews

• Adherence to Professional Standards

Operate according to International Critical Incident Stress Foundation (ICISF) standards of practice to ensure consistent, ethical support

• Community Resource and outreach coordination

• Assessing immediate needs at incident scenes and following up with those impacted, offering direct referral to community services such as counseling, housing, food, or financial assistance.

• Acting as a bridge to local organizations and agencies, ensuring affected individuals and families are connected to relevant aid in a timely, compassionate manner.